Privacy Policy

1. Introduction

Mintrix Trading ("Mintrix Trading," "we," "us," or "our") respects the privacy of visitors, business customers, suppliers, partners and other users of www.mintrixtrading.com. This Privacy Policy explains what information may be collected when you use our website or contact us, how we may use that information, and the steps we take to protect it.

Mintrix Trading is a UAE-registered food trading and procurement company based in Dubai. Our website provides information about our food commodities, global sourcing capabilities, wholesale supply services and business enquiry process.

2. Information We May Collect

We may collect information that you voluntarily provide when you submit an enquiry, request a quotation, contact our team or communicate with us about products and sourcing requirements.

• Name and job title or business role.
• Company or organisation name.
• Business email address and telephone number.
• Destination country, port or delivery information provided for a quotation.
• Product requirements, specifications, estimated quantities and other trade enquiry details.
• Information included in messages, forms or other communications you send to us.
• Technical information such as browser type, device information, IP address and website interaction data where collected through website technologies or analytics tools.

3. How We Use Information

We use information for legitimate business and website purposes, including:

• Responding to wholesale food sourcing and quotation enquiries.
• Understanding product, quantity, specification and destination requirements.
• Communicating with prospective or existing business customers and suppliers.
• Preparing and managing commercial quotations and business communications.
• Improving website content, usability, security and performance.
• Managing website analytics and understanding how visitors use the site.
• Maintaining records required for business, compliance, security or legal purposes.
• Detecting, preventing or addressing fraud, misuse, security incidents or unlawful activity.

4. Business Enquiries and Quotations

When you request a quotation from Mintrix Trading, the information you provide may be used to assess your sourcing requirement and prepare a commercial response. A quotation may require details such as product, grade or specification, quantity, packaging, destination and delivery requirements.

Submitting an enquiry does not by itself create a binding purchase contract. Commercial terms, availability, specifications, pricing, delivery arrangements and other conditions are subject to confirmation by Mintrix Trading.

5. Cookies and Analytics

Our website may use cookies, analytics tools and similar technologies to support website functionality, understand visitor behaviour, improve performance and maintain website security. The exact cookies and third-party services used on the live website should be reviewed and listed by the website administrator before publication of this policy.

Where required, cookie consent or other applicable notices should be provided through the website's cookie-management mechanism.

6. Sharing of Information

Mintrix Trading does not intend to sell personal information as a commercial product. Information may be shared with service providers, professional advisers, technology providers, logistics or business partners, regulators, government authorities or other parties where reasonably necessary to provide requested services, operate the website, comply with legal obligations, protect rights and security, or complete a business transaction.

Only information reasonably necessary for the relevant purpose should be shared, subject to applicable law and contractual or confidentiality requirements.

7. Data Security

We take reasonable technical, organisational and administrative measures designed to protect information against unauthorised access, loss, misuse, alteration or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain information for as long as reasonably necessary for the purpose for which it was collected, for legitimate business requirements, or where retention is required or permitted by applicable law. Retention periods may vary depending on the nature of the information and the relevant business or legal requirement.

9. Your Privacy Rights

Depending on applicable UAE law and the circumstances of the processing, individuals may have rights relating to their personal information, including rights concerning access, correction, processing restrictions, consent and other data-protection matters. Requests should be assessed against the applicable legal requirements and Mintrix Trading's actual processing activities.

10. Third-Party Websites

Our website may contain links to third-party websites or services. Mintrix Trading is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy notice of any external website before submitting personal information.

11. Children's Privacy

The Mintrix Trading website is intended primarily for business and commercial audiences. We do not knowingly seek to collect personal information from children through the website.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology or applicable legal requirements. The updated version will be published on this page with a revised effective date.